AppDirect Marketplace / Premier Partner Bundle / May 2026

Enterprise AI, operated.
From license to leverage.

Four sequenced packages for the way enterprises actually adopt AI — land the pilot, expand to your data, operate the platform around the clock, and automate the runbook with agentic SRE.

AppDirect Marketplace Premier Partner Google Cloud · Premier Partner AWS · Advanced Tier Microsoft Entra · Federation Kubernetes · CKA Certified Team
01· Service Package · The “Land” offer

Gemini Enterprise Jumpstart
& Adoption Pilot.

From license to productivity in five days.

Built for organizations buying their first 10–50 Gemini licenses that need to prove ROI, establish security guardrails, and train pilot users before doing a company-wide rollout.

We configure your security baseline, identify your highest-value GenAI use cases, and train your team on advanced prompt engineering — so the first thirty days produce real, defensible outcomes instead of dormant licenses.

Security & Admin BaselineLicense assignment, Admin Console hardening, DLP rules so sensitive data never reaches the model.
Use-Case DiscoveryA 2-hour stakeholder workshop to identify 3–5 workflows worth at least 5+ hours per employee per week.
User EnablementA live 90-minute “Mastering Gemini” session and a custom prompt library scoped to your department.
Executive ROI ReportEnd-of-week-4 review of usage metrics plus the roadmap for company-wide expansion.

Qualifying Questions for Advisors

  1. “Now that you have these Gemini licenses, how are you ensuring your employees actually save time with them — rather than treating them like a basic chatbot?”
  2. “Do you have a process to prevent employees from accidentally sharing sensitive company data with the AI model?”
  3. “If we got your initial pilot fully trained on customized GenAI workflows in five days, would that help you secure budget for a company-wide rollout?”
02· Service Package · The “Expand” offer

Gemini Enterprise
Total Transformation Bundle.

Supercharge Gemini — from basic extensions to enterprise-grade intelligence.

Google provides the engine. We build the secure bridge to your enterprise data. Out-of-the-box extensions struggle with custom CRM objects, legacy databases, and multi-cloud identity. We architect deeply integrated connections between Gemini and your real environment — turning it into a unified, secure intelligence hub.

How we supercharge your ecosystem

Enterprise SaaS ConnectorsSalesforce & ServiceNow with custom-object mapping. Jira / Confluence with deep indexing across restricted projects. NetSuite & SharePoint via OAuth 2.0.
Native GCP Data BridgeBigQuery and Cloud SQL integration with dataset-level IAM, so business users can query private warehouses in natural language without writing SQL.
Frictionless IdentityMicrosoft Entra ID Workforce Identity Federation & SSO — manage Gemini access via existing Entra groups, no duplicate Google identities.

The Zelar advantage

Security FirstYour data stays private. Gemini respects your existing ACLs and data residency requirements.
Rapid Time-to-ValueCustom integrations usually take months — productized delivery gets your ecosystem connected in 4–6 weeks.
Google Cloud Premier PartnerDeep expertise in GCP architecture, Vertex AI, and enterprise security.
03· Service Package · The “Operate” offer

24/7 Cloud-Native SRE
& Managed Operations.

Your infrastructure, our watch. Expert SRE support, 24 / 7 / 365.

Don't wait for your customers to tell you your site is down. Zelar's Managed SRE service provides a Follow-the-Sun operations team that monitors, triages, and resolves infrastructure and platform issues around the clock. Elite human expertise plus a modern, open-source observability stack — for AWS or Google Cloud workloads that can't afford downtime.

The Observability Foundation

Metrics · Prometheus / MimirReal-time tracking of system health and application performance.
Logs · LokiHigh-efficiency log aggregation for rapid root-cause analysis.
Traces · TempoDistributed tracing to find bottlenecks in microservices.
Visualization · GrafanaCustom dashboards for executive and engineering views.

Service Level Agreements

SeverityDefinitionResponseResolution
P1 — CriticalProduction down; severe business impact.30 min4 hours
P2 — HighMajor feature degraded; site is slow or buggy.2 hours12 hours
P3 — MediumNon-critical; workaround available.4 hours2 business days
P4 — LowGeneral inquiry or minor cosmetic request.8 hoursNext release

Marketplace pricing tiers

TierFocusPricing
StandardBusiness hours · 9 – 5$2,500 / mo + per-node fee
Premium24 / 7 / 365 coverage$5,000 / mo + per-node fee
EnterpriseMulti-cloud · large scaleCustom scoped

A one-time $2,500 onboarding fee applies to all tiers — covers initial LGTM stack deployment and runbook documentation.

04· Flagship platform · The “Automate” offer

Cokpit
Agentic AI DevOps platform.

An AI SRE that lives on your team — reads logs, runs runbooks, writes the incident report.

Cokpit is the proprietary SaaS at the top of the stack. Built for organizations with a mature DevOps practice that's struggling to scale operations linearly with development — drowning in alert fatigue and manual runbook execution.

Autonomous OperationsReads logs, queries metrics, summarizes root causes in plain English the moment an alert fires — saving hours of manual investigation.
Automated RemediationSafely executes pre-approved runbooks (restart pods, scale databases, clear caches) instantly — drastically reducing MTTR.
Continuous ComplianceAutomatically tracks every action taken by the AI and the human team — a perfect audit trail for SOC 2 / FedRAMP.

Qualifying Questions for Advisors

  1. “How much time does your team spend investigating ‘noise’ or false-positive alerts before they identify the real root cause?”
  2. “Do you have routine runbooks — clearing caches, restarting services — that currently require a human to execute?”
  3. “If you could integrate an AI assistant directly into Slack or Jira that pulled the relevant logs and summarized an incident the moment it fired — what would that do to your MTTR?”

Outcomes you can quote in a board deck.

The numbers customers cite back to us — drawn from pilot reports, marketplace SLAs, and ongoing managed-operations engagements.

5days
From license purchase to a fully trained pilot group with custom prompt library.
30min
Contractual P1 response SLA — 24 / 7 / 365 — for revenue-generating workloads.
4–6weeks
Productized enterprise rollout — Entra ID, BigQuery, and 5 SaaS connectors.
99.97% uptime
Trailing-30-day average across managed cloud-native production workloads.

How an engagement actually runs.

Every package ships with the same delivery rhythm — a predictable cadence that lets you forecast time, cost, and outcomes from day one.

01

Discover

2-hour stakeholder workshop. We map workflows, identify constraints, lock the success metric.

02

Configure

Security baselines, identity federation, connectors, and observability stack — deployed as code.

03

Activate

Live training, custom prompt library, runbook drills. Users in the seat actually using the platform.

04

Operate

Hand-off into 24/7 SRE or roll forward into Cokpit-driven autonomous operations.

Most marketplace listings sell software. Zelar sells the operating model around it — and that's the difference between a Gemini pilot and a Gemini outcome.
— Sample Voice of Customer · Enterprise Architect, Mid-Market SaaS

Pick the package.
We'll bring the operating model.

Book a 30-minute call with a Zelar advisor. We'll walk through which package fits your account, the qualifying questions, and the AppDirect placement workflow.

Book a discovery call Re-read the arc advisors@zelarsoft.com · zelarsoft.com